Shipping policy

Shipping Policy

International Shipping

We proudly offer international shipping on all orders.

Each Artracted clock is individually handcrafted and shipped directly from one of our partner artist studios.
Depending on the design, size, and artist availability, your order may be shipped from different countries.

Typical delivery time after dispatch is 10–14 business days, though delivery timelines may vary depending on destination, customs processing, and carrier operations.

All orders are shipped via premium carriers such as FedEx, DHL, or UPS, and include full tracking.

Processing Time

Each Artracted clock is handcrafted to order and undergoes a thorough quality check before dispatch.

  • Order preparation time: 4–5 business days

  • If any delay occurs during processing, we will notify you promptly by email

Quality Checks & Dispatch Standards

Every clock is carefully inspected before shipping and must pass our internal Standard Operating Procedures (SOPs), which include checks for:

  • Finish and surface quality

  • Structural integrity

  • Artwork alignment within handcrafted tolerance

  • Clock movement functionality

  • Secure and protective packaging

Only clocks that meet these standards are approved for dispatch.

Preview Images Before Dispatch

To maintain efficient production timelines, preview images are not guaranteed by default.

However, if you would like preview images of your clock before dispatch:

  • Please email hello@artracted.com

  • If your order has not yet been packed or shipped, we will make every effort to share images

  • If the order has already been packed or dispatched, preview images may not be possible

Preview images are optional and subject to production stage.

Customs, Duties & Import Delays

International shipments may be subject to customs clearance procedures, which are outside our control.

  • Customs authorities may occasionally delay shipments for inspection or clearance

  • Artracted is not responsible for delays caused by customs processing

Commercial invoices provided with international shipments display the base product value for customs purposes only.
They do not include:

  • Retail price

  • Shipping charges

  • Packaging or handling fees

  • Warranty coverage

  • Tariffs or duties (if applicable)

This is standard practice for international shipping and does not affect the price you paid.

Tracking Your Order

Once your order ships, you will receive:

  • A shipping confirmation email

  • Your tracking number

  • A tracking link

Please allow 1–3 business days for tracking updates to appear, as carriers may take time to scan the package into their system.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

  • Address changes can only be made before dispatch

  • If a package cannot be delivered or is returned due to an incorrect or incomplete address:

    • The customer will be responsible for re-shipping costs if the order is resent

    • A full refund cannot be issued once production and shipping have occurred

Lost or Stolen Packages

Once an order is marked “Delivered” by the carrier, Artracted is not responsible for theft or loss at the delivery location.

However, we will assist by:

  • Providing carrier documentation

  • Guiding you through the courier claim process

  • Offering support wherever possible

Returns Related to Shipping

If you wish to return your order, return eligibility and instructions are outlined in our Refund Policy.

  • Customers are responsible for return shipping costs unless the item arrives damaged or incorrect

  • For damaged or incorrect items, a free replacement will be provided

👉 Refund Policy: https://www.artracted.com/policies/refund-policy

Questions

If you have any questions regarding shipping or your order, please contact us at:
📧 hello@artracted.com